Information

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us (MAGAZIN Versandhandelsgesellschaft mbH, 45729 Waltrop, Tel.: +49 711 94560600 Fax: +49 711 94560601, E-Mail address: info@magazin.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. The sample withdrawal form as PDF.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the goods to us immediately and in any event within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We will bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. End of the cancellation policy

Exclusion/expiry of the right of withdrawal

According to § 312g para. 2 BGB, the right of withdrawal does not apply to not for contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, and for contracts for the supply of goods which can spoil quickly or whose expiry date would be quickly exceeded, and it expires for contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, and for contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

The above paragraphs are - it is not difficult to notice - formulations that are required by law and case law. We print them as required and apply them as required. Irrespective of legal obligations, we strive for a partnership-based relationship with you as our customer in every respect; in this respect, you can talk to us at any time if you have any problems, even after the legal deadlines have expired. However, we would also find it fair if you would release returns to us, as our own terms of delivery provided for before the change in the law.